Your Privacy Matters: City Travel Planning Guide is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information in compliance with GDPR and applicable data protection laws.
1. Information We Collect
Personal Information
- Name, email address, phone number
- Travel preferences and destination interests
- Payment information (processed securely through third-party providers)
- Communication history with our team
Automatically Collected Data
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referral sources and clickstream data
2. How We Use Your Information
We process your personal data for the following purposes:
- Service Delivery: To provide personalized travel planning services and recommendations
- Communication: To respond to inquiries, send booking confirmations, and provide support
- Improvement: To analyze usage patterns and enhance our services
- Marketing: To send newsletters and promotional content (with your explicit consent)
- Legal Compliance: To meet legal obligations and protect our rights
3. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract Performance: Processing necessary to fulfill our service agreement with you
- Consent: You have given explicit consent for specific processing activities
- Legitimate Interests: Processing necessary for our legitimate business interests
- Legal Obligation: Processing required to comply with legal requirements
4. Data Sharing and Third Parties
We may share your information with:
- Service Providers: Payment processors, email services, analytics platforms
- Business Partners: Hotels, transport providers, tour operators (only when necessary for your booking)
- Legal Authorities: When required by law or to protect our rights
We never sell your personal data to third parties.
5. Cookies and Tracking Technologies
We use cookies to enhance your experience. Types of cookies we use:
- Essential Cookies: Required for site functionality
- Analytics Cookies: Help us understand site usage
- Marketing Cookies: Enable personalized advertising (with consent)
You can manage cookie preferences through our cookie consent banner or browser settings.
6. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@spiceflavorcollection.com
7. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data transmission
- Secure server infrastructure with regular security audits
- Access controls and employee training
- Regular backups and disaster recovery procedures
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Typically:
- Active customer data: Duration of relationship + 2 years
- Marketing data: Until consent is withdrawn
- Financial records: 7 years (legal requirement)
9. International Data Transfers
As we operate globally, your data may be transferred outside the EU. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
- Binding Corporate Rules where applicable
10. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data immediately.
11. Changes to This Policy
We may update this privacy policy periodically. Material changes will be communicated via email or prominent website notice. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
For privacy-related questions or to exercise your rights:
Data Protection Officer:
Email: privacy@spiceflavorcollection.com
Address: Friedrichstraße 88, 10117 Berlin, Germany
13. Supervisory Authority
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority.
Questions? If you have any questions about this privacy policy or our data practices, please contact us at privacy@spiceflavorcollection.com